Creation of Transactional Banking Operational Risk Management Function

Scope of Assignment

We were asked to assist the client in establishing a Group Operational Risk function from scratch and advising on key implementation steps and training across all the Group’s activities.  Their was pressure from regulators to implement centralised policies across the Group following a period of expansion.  The lead regulator was pushing for implementation of international best practise in this area.  Lessons from local incidences of internal fraud and control weakness were not being effectively communicated or actioned.

Our Work

A one week on-site review was undertaken by BankT&D Consulting’s banking operational risk expert working with key Group functions and the new Risk Head.  Operational Risk events were reviewed and key areas of the Group’s risk were identified.  A procedural and implementation framework was established with a roadmap to implement international banking best practise within a realistic timeframe.


BankT&D Consulting  followed up with a new, practical Operational Risk Policy tailored to the client’s key risks, local regulatory requirements and introducing new controls and processes (including risk and control self assessment and control monitoring).  Advice was also given on general training needs and implementation of new policies across the Group.  Follow up work include constructing and carrying out multilingual training workshops for different levels of business and support management held at various locations across the Group.  One year on the Group has made steady progress in implementing better operational risk processes and controls.